Privacy Policy for Prayas AI

1. Introduction

Welcome to Prayas AI ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application and services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data

Personally identifiable information, such as your name, phone number, email address, and demographic information, such as your age and gender, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

b. Uploaded Documents

We collect the answer sheets (in PDF or JPEG format) and any related documents (like admit cards for verification) that you upload to our platform for evaluation. These documents are treated as confidential.

c. Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your evaluations and provide AI-generated feedback.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Notify you of updates to the Site.
• Offer new products, services, and/or recommendations to you.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Use of Aspirant Success Stories for Branding

Please note this important clause regarding your success:

By using our services, you agree that in the event you are successfully selected in the UPSC Civil Services Examination (or any other competitive examination for which you used our services), Prayas AI shall have the right to use your name, photograph, likeness, and success story for its branding, marketing, and promotional activities.This may include, but is not limited to, featuring you on our website, social media channels, advertisements, and other marketing materials. We will make a reasonable effort to notify you before using your information in this manner.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

8. Data Deletion & Account Termination

You have the right to request the deletion of your account and all associated personal data at any time. We offer the following methods to initiate this process:

In-App Request: You can initiate a deletion request directly within our mobile application. Navigate to the "Profile" section and select the account deletion option. You will be directed to a secure request form (e.g., Google Form) where you can verify your identity and submit your deletion request.

Email Request: Alternatively, you may request the deletion of your data by contacting us at admprayas@gmail.com with the subject line "Data Deletion Request." Please include your registered phone number or email to help us locate your account.

Processing Timeline: Upon receiving a valid deletion request, we will permanently delete your personal data, including your profile information, activity logs, and uploaded answer sheets, from our active databases within 30 days. Please note that we may retain certain data for a longer period if required by law or for legitimate business purposes (such as fraud prevention or accounting).

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: